This page is maintained by Vetted1st to explain how we handle information collected through this website and our answering service. It is not a legal notice or a certification of any regulation.

Who we are

Vetted1st ("we", "us", "our") operates the vetted1st.com website and provides a phone-answering, lead-qualification, and job-booking service for trades businesses.

Information we collect

Contact details you submit through our forms — name, business name, email address, phone number, service area, and any notes you include.
Assessment inputs you enter in the Automation Assessment (business type, staff count, call volume, and similar estimates), along with the results generated from them.
Callback requests including your name, phone number, and a preferred call-back time.
Communication records — emails you send us and, once you are a customer, transcripts and metadata for calls handled on your behalf.
Technical data your browser sends automatically, such as IP address, device type, and pages visited.

How we use it

To respond to your inquiry, callback request, or demo request.
To send the personalized report you requested from the Automation Assessment.
To provide and operate the answering service for our customers.
To send occasional, practical business-automation insights when you have explicitly opted in.
To comply with legal obligations and protect our services from abuse.

Email consent and unsubscribe

When you check a consent box on one of our forms, you agree to receive the report or communications tied to that form. Every marketing email includes an unsubscribe link, and you can also unsubscribe at any time by visiting /unsubscribe with the token from any of our emails, or by emailing hello@vetted1st.com.

Who we share it with

We do not sell your personal information. We share it only with service providers that help us run the business — hosting and backend infrastructure, email delivery, telephony, and analytics — under agreements that limit their use of the data to providing those services. We may also disclose information when required by law.

How long we keep it

We retain inquiry and assessment submissions for as long as needed to follow up on your request and to keep reasonable business records. Customer call data is retained per the terms of your customer agreement. You can request deletion at any time using the contact address below.

Your choices

You may request access to, correction of, or deletion of the personal information we hold about you by emailing us. You may also opt out of marketing emails using the unsubscribe link in any message or the unsubscribe page linked above.

Security

We use industry-standard technical and organizational measures to protect your information, including encryption in transit, access controls on our backend, and row-level security on our database. No system is perfectly secure, and we cannot guarantee absolute security.

Children

The Vetted1st website and service are intended for business users and are not directed to children under 16. We do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

Contact

Questions about this policy? Email hello@vetted1st.com.

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